FAQS

SHIPPING AND RETURNS

Q: What shipping courier do you use?

All our products are handled by us then shipped out using Royal Mail.

Q: How long does it take for my products to arrive?

All order are almost always dispatched on the same working as the purchase was made. We aim to try and dispatch all orders within 24-48 hours, if there is any problem and the dispatch is longer you will be informed. Depending on the choice of postage used will depend on how long it takes Royal Mail to deliver your items.

Q: Do you have a returns address?

We do, it’s UkCoinHunt PO BOX 617 Tunbridge Wells TN2 9WS

Q: How much does shipping cost?

Shipping will depend on your location and also the weight of your items. Checkout page will show the correct shipping prices.

Q: I had to pay a fee to collect my item from the post office.

All parcels will have the correct postage paid, when being handled by Royal Mail chances are the stamps or labels could fall of if this happens please contact us and we will refund any fees you had to pay.

Q: My parcel hasn’t arrived, what should i do?

Please allow 14 working days from the dispatch date. This will then help to clarify if its been lost then we can get Royal Mail to investigate what has happened. If you’ve been surcharged you would have received a card asking you to pay to receive your item. We will pay this so please get in touch.